Back to HomeHouERP · Privacy Policy

Privacy Policy

Effective date: 21 October 2026

This Privacy Policy explains how ENYOISHERO LTD ("we", "us", or "our") collects, uses, stores, and protects information obtained through our multi-channel supply-chain management application, HouERP (the "Service"), including data accessed via the Shopify Admin API and Etsy Open API v3.

1. Who We Are

HouERP is operated by ENYOISHERO LTD, a private company limited by shares registered in England and Wales (Company Number 16920201, SIC Code 47910). Registered Office: OFFICE 16148, 182-184 High Street North, East Ham, London, United Kingdom E6 2JA.

We build thoughtful tools for independent creators and artisans — helping them manage orders, arrange shipping, and protect their handmade pieces. We connect to authorized Shopify and Etsy shops to the order and logistics tools selected by the merchant.

2. Information We Collect

When you install HouERP on Shopify, we process your shop domain, authorization tokens, product and order information, fulfillment status, and customer delivery details such as names, addresses, email addresses and telephone numbers where permitted. We use these details to synchronize orders, prepare shipments and labels, and return tracking information to your store. We share delivery details with the logistics provider you choose when you request shipment services.

When you connect an Etsy shop to the Service, we may access and store the following categories of data through the Etsy API:

  • Shop identity and account metadata (shop ID, shop name, and authorization state);
  • Listing data you create or manage, including titles, descriptions, images, inventory, and pricing;
  • Order and receipt data, including transaction records, SKUs, quantities, prices, and fulfilment status;
  • Financial data from your Etsy payments ledger, such as deposits, fees, refunds, and balances;
  • Customer service data, including messages and reviews associated with your shop;
  • Shipment and tracking information provided to us for order fulfilment.

3. How We Use Your Information

We use the information we collect solely to operate and improve the Service, including to:

  • Provide the features you request, such as listing management, order synchronization, and automatic shipment-tracking return to Etsy;
  • Perform financial reconciliation and analytics for your own business operations;
  • Support customer service, review monitoring, and shop operations;
  • Maintain security, prevent fraud, and comply with legal obligations.

4. Data Accessed Through the Etsy API

When you authorize the Service through Etsy OAuth 2.0, we access only the minimum data required to provide the functionality you use. Access is scoped to the permissions you approve, and we do not use Etsy data for any purpose other than operating the Service for you. We comply with the Etsy API Terms of Use, the Etsy Developer Terms, and all applicable data-protection laws, including the UK GDPR and the EU General Data Protection Regulation (GDPR) where they apply.

5. We Never Sell Your Data

We do not sell, rent, or trade your personal data or your customers’ data to any third party. We do not monetize data through advertising or by sharing information with data brokers. Data is processed only for the purposes described in this Policy.

6. Data Sharing

We may share limited data only in the following circumstances:

  • With service providers (e.g., logistics carriers such as our shipping partners, cloud hosting, and support tools) that act on our behalf under contractual obligations to keep data confidential and secure;
  • When required by law, regulation, or a valid legal process;
  • In connection with a merger, acquisition, or sale of assets, subject to continued confidentiality protections.

7. Data Retention

Shopify privacy requests are processed through authenticated compliance webhooks. Customer redaction removes matching stored delivery details and personal order notes within the requesting store. Data-request exports are available to that store through Customer privacy requests in the app. The merchant must verify the requester and deliver the export securely within 30 days. These export copies expire after 30 days. Uninstalling revokes app sessions and removes the store connection and shipping-order data. Shopify shop-redaction requests remove remaining Shopify order, product and configuration records for that store. Other connected stores and separately held logistics records remain subject to their own purposes and applicable retention obligations.

We retain data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you disconnect a shop or terminate your account, we delete or de-identify your data in accordance with our retention schedule and applicable law.

8. Data Security

We implement appropriate technical and organizational measures to protect data, including encryption in transit (TLS), access controls, and least-privilege authorization for personnel. OAuth tokens are stored securely and are used only to make authorized API requests on your behalf.

9. Your Rights (UK GDPR & GDPR)

Where applicable, you have the right to:

  • Access, correct, or delete your personal data;
  • Restrict or object to certain processing;
  • Data portability;
  • Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, contact us using the details in Section 10.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

ENYOISHERO LTD
Email: admin@houerp.com